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Customer Service


After-sales service

Unexpected accidents may cause a device fail to operate normally, especially in harsh environments.Device downtime can cause serious losses. For this, BesTom provides a standardized warranty service for products to improve customer production efficiency.

Warranty period

Since the date delivery, BesTom provides one-year free warranty for all models with functional problems caused by non-accidental damage. From 1 to 3 years,we implement a paid warranty on most models. After 3 to 6years, we implemented a paid warranty on some models. After 6 years, we implemented a paid warranty on a small number of models.

Professional maintenance management

All repairs use genuine parts approved by BesTom. Professional technicians, high-quality maintenance services, and standard unified management make customers worry-free.

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